Privacy & legal information | The Hive Practice

Entity information

The Hive outside the UK

THE PODIATRY HIVE PTY LTD T/A The Hive Practice

ACN: 166 305 666 ABN: 71 166 305 666

The company is a proprietary company limited by shares and is taken to be registered in Queensland under the Corporations Act 2001.

The Hive within the UK

HIVE PRACTICE LTD

Registration Number: 12430519

VAT Number: GB 341103165

The company is a private company limited by shares in the UK.

Privacy policy

This privacy policy sets out how The Podiatry Hive Pty Ltd T/A The Hive Practice and Hive Practice Ltd (collectively “we”, “us”, or “our”) uses and protects any information that you give us when you use this website, and all of the Sites and services owned or operated by us, including:

www.hivepractice.com
www.hivepractice.co.uk
… and any other site that we have owned or operated, do own and operate or may own or operate in the future (collectively, the Sites). Unless we say otherwise, all references to the Sites in this privacy policy includes all such Sites. This privacy policy does not apply to your use of unaffiliated Sites to which any of the Sites may link to or direct you to.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st, 2013, and was last updated on February 11th, 2022.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through this website.
our broadcast emails will always contain a link in the footer to “manage your subscription” and you may use this link to control your communication preferences
You may opt-in or opt-out at any time from receiving SMS communication and can find full instructions for managing your SMS communication here (message and data rates may apply)

NOTE: It is our firm policy not to ever sell or rent information for use by any person or organisation for direct marketing purposes

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us through this website.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct or remove any information as per your direction.

Terms of use

Please read the following terms of use relating to your use of this site carefully. By using this site, you agree to these terms of use. We reserve the right to modify these terms at any time, so please check this page periodically for changes. By using this site after we post any changes to these terms, you agree to accept those changes, whether or not you have reviewed them or been notified about them. If at any time you choose not to accept these terms of use, please do not use this site.

Owners and collectors of information

These terms of use apply to your use of all of the Sites and services owned or operated by “The Podiatry Hive Pty Ltd T/A The Hive Practice” and “Hive Practice Ltd” (collectively “we”, “us”, or “our”), including:

www.hivepractice.com
www.hivepractice.co.uk
and any other site that we have owned or operated, do own and operate or may own or operate in the future (collectively, the “Sites”). Unless we say otherwise, all references to the Sites in these terms of use include all such Sites. These terms of use do not apply to your use of unaffiliated Sites to which any of the Sites may link to or direct you to.

If you have any questions about these terms of use you may contact us at:

The Hive
PO Box 858
Sandgate QLD 4017
Australia

Telephone: +61 (0) 7 3185 4527

assist@hivepractice.com

Forums

A “forum” means any message board, chat room, user review forum or other interactive service appearing on any of the Sites and includes both public boards and private folders. You must register in accordance with instructions that you will find on the Sites in order to contribute to any forum. You may not post on any forum, or send to any other forum user or our staff, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person’s privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any forum in a commercial manner. You may not post material that solicits funds, or that advertises or solicits goods or services. You may not post material known to be false. You may not post messages that contain stock touts. You may not post or transmit any information, software or other material that contains a virus or other harmful component. We are not responsible for material appearing in any forum on the Sites, except for material signed by one of our identified representatives. We are not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We retain, however, the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. We also reserve the right to edit materials for any other reason. Whether or not we modify or remove such material, users remain solely responsible for the content of their messages or postings. By posting on the Sites, you grant (or warrant that the owner of such rights has expressly granted) us and/or relevant affiliated companies the worldwide, perpetual, nonexclusive right to use your questions, comments, and postings, in their original or edited form, in television programs, books, articles, commentaries, or in any other medium now known or later developed. You also warrant that you own or otherwise control all of the rights to the content you have posted and that the public posting and use of such content by us will not infringe the rights of any third party. Additionally, you warrant that any “moral rights” in posted materials have been waived. You are not entitled to any compensation for any materials you may post on the Sites.

Registration

We may, at our discretion, suspend or terminate the registration of any forum user or general user who violates any of these terms of use, any of the forum member guidelines or for any other behaviour that we in our discretion believe is inappropriate.

Disclaimers

The information, services, products, claims, seminar topics, and materials on our Sites are provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products or to our participants at our events. The only exception is the guarantees of satisfaction and graduation that are clearly labeled guarantees within our Sites. Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components. Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products, information or materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair or correction to your system. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. We do not endorse, warrant or guarantee any speakers, products or services offered on the Sites or those we link to. We are not a party to, and do not monitor, any transaction between users and third party providers of products or services.

Limitation of liability

Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on the Sites, or any products or services provided pursuant to the Sites, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the Sites.

Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a guest speaker on our Sites or at one of our events.

We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guest speakers in connection with the display of their photo, name, or biography posted on our Sites or in our marketing materials.

No professional advice

The information contained in or made available through the Sites (including but not limited to information contained on message boards, in text files, or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the Sites. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the Sites, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.

Earnings disclaimer

When addressing financial matters in any of our Sites, videos, newsletters or other content, we’ve taken every effort to ensure we accurately represent our programs and their ability to improve your life or grow your business. However, there is no guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and we do not purport any “get rich schemes” on any of our Sites. Nothing on our Sites is a promise or guarantee of earnings. Your level of success in attaining similar results is dependent upon a number of factors including your skill, knowledge, ability, dedication, business savvy, network, and financial situation, to name a few. Because these factors differ according to individuals, we cannot and do not guarantee your success, income level, or ability to earn revenue. You alone are responsible for your actions and results in life and business. Any forward-looking statements outlined on our Sites are simply our opinion and thus are not guarantees or promises for actual performance. It should be clear to you that by law we make no guarantees that you will achieve any results from our ideas or models presented on our Sites, and we offer no professional legal, medical, psychological or financial advice.

Parental permission

The Sites are not directed to children under the age of 13 and we will not knowingly collect personally identifiable information from children under 13. We strongly recommend that parents participate in their children’s exploration of the internet and any online services and use their browser’s parental controls to limit the areas of the internet to which their children have access. We may, at our discretion, require users under 18 to obtain the consent of a parent or guardian to view certain content, and we may limit access to certain content to users above a specified age. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions.

Confidentiality and non-compete

Users of our Sites hereby understand that the tools, processes, strategies, materials and information presented on our Sites are copyrighted and proprietary, so users agrees not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorised use or distribution of our Sites proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.

Payment currencies

The Podiatry Hive Pty Ltd T/A The Hive Practice is an Australian business and the prices for clients outside the UK are in Australian Dollars ($AUD) unless otherwise specified.

Hive Practice Ltd is a UK business and the prices for clients inside the UK are in Pounds Sterling (£GBP) unless otherwise specified.

Where there is an option to pay in a different currency, it is clearly specified on the order form page.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

OPTIMUS refund policy

If you go through the entire program, take action and do all of the work and don’t get results, please ask us for help and we’ll do our best to troubleshoot the problem and fix it so that you can get results.

However, if we are unable to troubleshoot your problem and you’ve done all of the work, we’ll issue you a full refund right away.

Please make any OPTIMUS refund requests by emailing assist@hivepractice.com

Mastermind refunds, cancellations, payment plans and pause requests

At The Hive, we’re committed to creating long-term partnerships that help practice owners thrive, even when circumstances get tough. This policy is designed to be transparent and fair to all members, balancing flexibility with the integrity of our coaching program.

Members must notify their coach directly if they intend to cancel, pause or negotiate a payment plan for their membership.

1. Refunds

Our Mastermind program operates on a subscription model.

We do not offer refunds after the initial satisfaction period, which ends once you’ve attended your first quarterly event.

After that point:

No refunds are available for prior payments.
No pro-rata refunds are offered for partial months.
Coaching services and membership benefits remain active until your current billing cycle ends.
This ensures fairness for all members.

2. Cancellations

We understand that priorities can change, and you may need to cancel your Mastermind membership.

To do so:

Notify your coach directly.
No further payments will be processed after your request.
Your membership will officially end one (1) calendar month after your last Mastermind payment.
You’ll retain full access to all resources and community benefits until that date.

Please note:

Rejoining after cancellation is subject to availability. Returning members are welcome but may re-enter at the current program rate (not necessarily the rate at which they left)

3. Pause requests

We appreciate that temporary challenges or transitions sometimes require a short break.

We offer a Mastermind Pause Option under the following conditions:

You can pause your membership for up to three (3) consecutive months.
During the pause, you’ll retain access to:
- The private Mastermind Facebook group
- Live workshops and events
- The Hive resource library
1-to-1 coaching sessions are paused during this time.
A retainer of $200 per month will be billed to maintain your place and your current membership rate.
You must confirm a restart date and book you next 1-1 call within the four-month window.
If no restart date is confirmed within that period, your membership will automatically convert to a full cancellation under our standard policy.

This option protects your current pricing and ensures continuity when you’re ready to resume.

4. Payment plans

We recognise that short-term cash-flow pressures can occur.

If you’re experiencing financial strain but wish to remain in the Mastermind, we’re open to creating a temporary payment plan.

Payment plan terms:

Arranged directly with your coach.
Designed to help you stay connected without jeopardising business stability.
Must include a clear timeframe and agreed catch-up schedule.
We’ll always aim to find a solution that supports your practice without undermining the sustainability of The Hive community.

Cancellation policy – conferences and workshops

Information about our cancellation and refund policy, including changes to course content, for Hive conferences and workshops.

Cancellations by delegates

To cancel a place at a Hive Conference or Workshop, please email your event ticket cancellation request to assist@hivepractice.com

If you cancel at least 28 working days prior to the start of the conference/workshop you will receive a full refund less a 10% administration fee.
If you cancel between 28 and 10 working days prior to the start of the conference/workshop you will receive a 50% refund.
If you cancel less than 10 working days before the event, you will not be entitled to a refund.
No refund will be made for non-attendance to the conference/workshop*
The Hive will accept name changes for attendees. Please email assist@hivepractice.com to notify us about a name change.

Cancellations by The Hive, and changes to conference or workshop content

The Hive Conferences and Workshops are constantly updated, and while we endeavour to deliver the content as advertised there may inevitably be occasions where we have to change content without prior notice or, in exceptional circumstances, to cancel an event.

In the case of a course cancellation delegates will either be offered an alternative date, a credit note or a full refund – and we will also consider any reasonable request to cover non-refundable travel arrangements if a course is cancelled within 10 working days of the start date.

The Hive will not compensate for time spent travelling or away from the place of work.*

*Occasionally circumstances will arise which result in the need to cancel, reschedule or postpone an event, in the case of a force majeure. In these circumstances, The Hive shall assume no liability.